Refund Policy
1.1. Food Products: We take great care in preparing and delivering high-quality food products. Refunds for food products are available under the following circumstances:
a. The product is damaged, spoiled, or contaminated upon delivery.
b. The product item is significantly different from what was described on our website.
c. You have received an incorrect food item in your order, in which case the item will have to be returned unopened and a replacement/ refund will be organised.
The company will not issue a refund to anyone's credit card who refuses a delivery, or in any way attempts to return a shipment. Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.
1.2. Non-Food Products: If your order includes non-food products (e.g., utensils, packaging), refunds for these items will be subject to our general refund policy applicable to non-food products.
2. Refund Procedure
2.1. Contact Us: To request a refund for products, please contact our customer support team at info@baapofrolls.com, 011 41182222 within 12 hours of receiving the order.
2.2. Provide Details: When requesting a refund, please provide your order number, a description of the issue, and any relevant evidence, such as photos of the product in question.
2.3. Refund Approval: Refunds are subject to approval by our team, and we reserve the right to deny refund requests that do not meet our refund eligibility criteria.
3. Refund Processing
3.1. Refund Method: Approved refunds for the products will be processed using the same payment method used for the original purchase. It may take 7-14 business days for the refund to reflect in your account.
4. Cancellation of Orders
4.1. Order Cancellation: You may cancel your order up to 12 before the scheduled delivery or pickup time. Cancellations made after this time may not be eligible for a refund.
5. Contact Information
5.1. Customer Support: If you have questions or need assistance with refunds or cancellations, please contact our customer support team at info@baapofrolls.com, 011 41182222.
6. Amendments
6.1. Policy Changes: We reserve the right to amend this refund policy at any time without notice. Any changes to this policy will be posted on our website.
7. Governing Law
7.1. Applicable Law: This refund policy is governed by the laws of India, and any disputes related to this policy shall be subject to the jurisdiction of the courts in Noida.
8. Entire Agreement
8.1. Integration: This refund policy constitutes the entire agreement between you and Daughterss Hospitality India Pvt. Ltd. concerning refund procedures.